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Privacy Policy

PRIVACY POLICY:

GENERAL 

  1. Introduction

This is the privacy statement of Carter Entertainment Group ( Carter; we; us/our ) (the Privacy Statement ). This Privacy Statement provides information about the personal data that we collect and process from users of our websites (the Websites ), as well as other services such as the sale of tickets for our shows and our online promotions ( Promotions ) (collectively: the Services ). We process your data so that you can use these Services.

Your privacy is important to us. Carter therefore treats your data and ensures that satisfies any processing of your data to the applicable laws and regulations (including the UK Data Protection Act, 2018; EU Regulation 2016/679, the General Data Protection Regulation (the Acts).)

We recommend that you read this Privacy Statement carefully. 

  1. Structure of the Privacy Statement

In this Privacy Statement we describe per Service which personal data Carter processes about you to provide this specific Service and what this means exactly. This Privacy Statement consists of a general section and a Services section. In the general section, we provide information about who processes your personal data and what your rights are. In the Services section, we indicate for each Service, among other things, how we process your personal data, for how long we keep your personal data and whether we transfer your personal data to countries outside the United Kingdom (the UK).

SERVICES

WEBSITES

(a) How do we collect your personal data?
(b) For what purposes do we process your personal data?
(c) On what legal basis do we base the processing of your personal data?
(d) How long do we keep your personal data?

ONLINE ACTIONS 

(a) How do we collect your personal data?
(b) For what purposes do we process your personal data?
(c) On what legal basis do we base the processing of your personal data?
(d) How long do we keep your personal data?

SALE OF TICKETS FOR OUR SHOWS

(a) How do we collect your personal data and what categories of personal data do we collect?
(b) For what purposes do we process your personal data?
(c) On what legal basis do we base the processing of your personal data?
(d) How long do we keep your personal data?

  1. Changes to the Privacy Statement

We may change this Privacy Statement, including due to ongoing changes in legislation and technology. We will notify you of significant changes to the Privacy Statement. Any changes to this Privacy Statement will be posted on the Website, along with a summary of the major changes. You can always check our Website for the most recent version of this Privacy Statement.

This Privacy Statement was last modified on August 16, 2021.

The latest changes have been made to update Carter’s processing activities with regard to the Website and to coordinate the information provision on the different Websites.

  1. What is personal data?

Personal data is information that identifies you as an individual or enables us to identify you as an individual (such as your name, home address and telephone number).

  1. Who is responsible for the processing of your personal data?

Carter Entertainment Group Ltd. is the controller with regard to your personal data as described in this Privacy Statement. If you have any questions about this Privacy Statement and/or the way we process your personal data, please contact us by post at the following address:

Carter Entertainment Group Ltd.

115 Chester Road, Sunderland, SR4 7HG


For the attention of: Customer service

You can also contact our data protection officer: tonyworgan@carterentertainmentgroup.com.

  1. Links to Third Party Websites

The Websites may contain links to third party websites that are not owned or controlled by Carter. We provide those links solely as a convenience to you, and the inclusion of any link on the Websites does not imply that Carter endorses the contents of the linked website. If you provide personal information through such a third party website, your transaction will take place on that third party’s website (not the Websites). The personal data you provide will be collected by that third party and subject to its privacy statement. We are not responsible for the way in which third parties process your personal data. We strongly recommend that you take note of the privacy statements of those websites.

  1. Use of our Websites by Children 

Carter’s Websites are not directed to anyone under the age of sixteen (16). We therefore request that children do not provide us with personal data. If you – as a legal representative – become aware that your child has provided personal data to Carter without your consent (for example by providing an incorrect age), please contact us at tonyworgan@carterentertainmentgroup.com.

If Carter determines that it has stored personal data of a child under the age of 16 without the consent of their legal guardian, Carter will delete that information immediately.

  1. Your rights and their exercise

You have the following rights which you can exercise at any time:


    • You can request us to view your personal data.
    • You can request us to correct your personal data. We will comply with this request if the personal data we process about you is incorrect or incomplete, taking into account the purposes of the data processing.
    • You can object to further processing by us for reasons related to your particular situation. You only have this right if we process your personal data on the basis of ‘legitimate interest’. We will comply with this request unless we have compelling legitimate grounds for continuing the processing which override your interests, rights and freedoms, or which are related to the establishment, exercise or defense of legal claims.
    • You can object to the processing of your personal data for ‘direct marketing’ purposes. If you exercise this right, we will comply and no longer process your personal data for ‘direct marketing’ purposes.
    • You can request that we restrict the processing of your personal data. We will comply with this request if:
      • you contest the accuracy of the personal data, for the period that we need to verify the accuracy of the personal data;
      • we unlawfully process your personal data, but you do not want us to delete your data;
      • we no longer need your personal data for our processing purposes, but you need the data for the establishment, exercise or defense of legal claims; or
      • you object to the processing by us pending our response or whether our legitimate grounds override yours.

If we restrict data processing in accordance with the foregoing, we will inform you before lifting the restriction.


    • You can request that we delete your personal data. We will comply with this request if:
      • we no longer need the data for the purposes of the processing;
      • you withdraw your consent (only applicable if we process your personal data on the basis of your consent);
      • you object to the processing of your personal data and there are no compelling legitimate grounds that prevent us from having to delete the data;
      • we have unlawfully processed your personal data; or
      • we need to erase the data to comply with a legal obligation to which we are subject under the laws of the United Kingdom.
    • You can ask us to provide you with a copy of the personal data we process about you or ask us to provide this data to a third party. You only have this right insofar as it concerns personal data that you have provided to us yourself and that we process on the basis of your consent, or because these are necessary for the performance of an agreement between you and us, or your request to take steps before entering into a contract between you and us.

If we process your data on the legal basis of consent, you can withdraw your consent at any time. Withdrawing your consent does not affect the lawfulness of the processing of your personal data based on your consent before its withdrawal.

If you wish to exercise one or more of the above rights, please send a request to: tonyworgan@carterentertainmentgroup.com . We will respond to your request without delay, but in any case within one month. We reserve the right to extend this period by two months in accordance with the DPA 2018.

  1. The transfer of your personal data

We share your personal data as follows:


    • We share your data within the Carter group. To the extent that we share your personal data within the Carter group, we ensure that your personal data is given the same level of security within all Carter group companies.
    • We share your information with certain third parties or government authorities, to the extent that Carter is required to do so under applicable laws, regulations or government regulations, or if this is necessary for the prevention, detection or prosecution of criminal offenses or to protect or enforce our rights or interests. to make.
    • To the extent necessary for the performance of the Services, we share your information with third-party service providers acting on instructions from and under the responsibility of Carter. Such external service providers are referred to as ‘processors’. We share your data with the following categories of processors:
      • agencies;
      • advertising platforms;
      • providers of marketing and communication services; and
      • Promoters of our shows.

In such cases, your personal data will remain under the control of Carter. These third-party service providers are always subject to Carter’s written instructions, including certain security obligations.

We have chosen not to list the names of our third-party service providers. This is because we are a large, global company that works with a large number of third-party service providers, varying by country. The inclusion of all these service providers in this Privacy Statement does not contribute to its clarity. We also regularly change suppliers. It would therefore be a major administrative burden for us to maintain an exhaustive list of external service providers. We should notify you whenever we add or remove a recipient. We believe this is inconvenient for you.

We do not store your personal data outside the UK and do not transfer it to parties outside the UK.

  1. Complaints

If you have any complaints about the way in which Carter processes your personal data or if you would like to respond to this Privacy Statement, please contact us at tonyworgan@carterentertainmentgroup.com. Your complaint/response will be investigated and you will receive a response within one month of the completion of the investigation (but we may extend this period by two months), together with information on any follow-up action required in response to your complaint.

In addition, you also have the right to lodge a complaint with a UK supervisory authority about the way in which Carter processes your personal data.

SERVICES

WEBSITES

(a) How do we collect your personal data?

Contact
We collect your personal data when you contact us through one of our Websites. 

Cookies
On our Websites we collect and/or use personal data by means of tracking cookies, including Google Analytics cookies. For more information about cookies in general, please visit this website: http://www.allaboutcookies.org/ .

Registrations and Communications
Some Websites allow you to register as a Carter VIP / Preferred Customer and sign up for our newsletter. As a Carter VIP / Preferred Customer you can enjoy benefits such as discounts on tickets to events organized by Carter and special offers, and the latest news about events organized by Carter. In order to become a Carter VIP / Preferred Customer, you must provide certain information, including your name, email address, address and place of residence. If you do not provide the requested information in the required fields, you will not be able to register.

(b) For what purposes do we process your personal data?

Contact
When you contact us, we process your personal data so that we can respond to your message or question. 

Cookies
For more information about cookies in general, please visit this website: http://www.allaboutcookies.org/ .

Registrations and communication
We collect your personal data for the following purposes:

    • creating lookalike audiences for marketing purposes, including targeting audiences who may be interested in Carter’s shows and products.

(c) Based on what legal basis when processing your personal data?

We need a legal basis for processing your personal data. We process your data based on the following legal bases:

Contact We process
personal data that we collect when you send us an e-mail because this is necessary for the representation of our legitimate interests. This legitimate interest is that we want to be able to respond to your message or questions. We have balanced our legitimate interests against your interests. Given that you are contacting us, we believe that your interests do not outweigh our legitimate interest in being able to respond to your message.

Cookies
You can consult our Cookie Policy on the relevant Website for more information.

 (d) How long do we keep your personal data?

We do not store your personal data for longer than permitted by law and delete your personal data when it is no longer necessary for the purposes stated above. Below we indicate for each processing what the retention period of your data is.

Contact
We generally delete personal data that we collect when you contact us after two years, unless there are circumstances that require us to keep the data longer (for example, legal obligations or to protect our rights or the rights of our employees). 

Cookies
The retention period depends on the type of cookie and the cookie settings of your browser. Information regarding the retention period of cookies is available in your browser. You can consult our Cookie Policy on the relevant Website for more information.

ONLINE ACTIONS

(a) How do we collect your personal data?

We collect your personal information when you participate in Promotions.

(b) For what purposes do we process your personal data?

We collect your personal data for the following purposes:


    • inform about your participation;
    • facilitating the implementation of the relevant Action; and
    • contact us if you win.

You should carefully read the rules of any Promotion in which you participate via the Website or Facebook, as these rules may contain important additional information about how Carter uses your personal data in the context of that specific Promotion. To the extent such rules conflict with this Privacy Statement, the specific rules of the Promotion will prevail. 

(c) Based on what legal basis when processing your personal data?

We need a legal basis for processing your personal data. We process personal data that we collect on the basis of your participation in our Promotions on the basis that this is necessary for the execution of an agreement that we have with you.

Providing your personal data is a requirement for participation in the Promotions. If you do not provide your personal data, you will not be able to participate in our Promotions. 

(d) How long do we keep your personal data?

We will not keep your personal data for longer than four months after the Promotion has ended, unless there are circumstances that require us to keep your personal data longer, such as legal retention obligations or the protection of our rights or the rights of our employees, or if we do not share your personal data with us. have also collected for another purpose and we need to keep your personal data for that purpose (for example, if you have also signed up for our newsletter).

SALE OF TICKETS FOR OUR SHOWS

(a) How do we collect your personal data and what categories of personal data do we collect?

We collect your personal data when you buy a ticket for one of our shows. We receive your personal data from our ticket partners. We collect the following personal data:


    • First and last name;
    • e-mail address;
    • organization;
    • sex;
    • address;
    • country;
    • Postal Code;
    • whether you have children or not; and
    • information about your order, namely: the date of order, the show for which you have ordered tickets, the location of the show, the date and time of the show, the number of tickets, seats, and whether or not you have ordered a family ticket .

(b) For what purposes do we process your personal data?

We collect your personal data for the following purposes:


    • providing your ticket; and
    • contact information about the show;

(c) Based on what legal basis when processing your personal data?

We need a legal basis for processing your personal data. We process personal data that we collect in the context of your purchase of tickets for one of our shows on the basis that this is necessary for the execution of an agreement that we have with you.

Providing your personal data is a requirement that is necessary to enter into an agreement with us. If you do not provide your personal details, you will not be able to buy tickets for our shows.

(d) How long do we keep your personal data?

We will not keep your data for more than five years after you have purchased a ticket, unless there are circumstances that require us to keep your data longer (such as legal retention obligations or the protection of our rights or the rights of our employees).