What steps are you taking regarding COVID-19? Will there be a mask policy, or a social distancing policy?
We abide in large part by the venue’s own health and safety policies. Please refer to the venue’s website for specific policies that may be implemented during your show date.
How long is the show?
This show will last approximately 90 minutes, including a 15-20 minute intermission.
Do I need to purchase a ticket for my 2 year old?
No. Children 2 years of age and younger are free if they sit on a parent’s or guardian’s lap. All Kids 3+ years of age must purchase a ticket.
What does a VIP ticket include?
All VIP tickets include the following:
- One (1) Premium VIP reserved ticket in the first few rows to see L.O.L. Surprise! LIVE
- Invitation to the Pre/ Post show Meet & Greet to see two (2) of your favourite L.O.L. Surprise! Character Dolls LIVE (Dolls will be randomly chosen and subject to change)
- Photo Opportunities inspired by the L.O.L. Surprise! world
Are there any Meet & Greets available?
YES. These are included with all purchased VIP tickets.
Can I bring a camera and take pictures?
ABSOLUTELY. We encourage you to take pictures and share them on social media. Please tag @lolsurprise.uk on Facebook and Instagram and hashtag #lolsurpriselive when you do. There are some limitations, however: flash photography and tripods are not permitted and pre-approval is required for any professional photography or recording. Please contact CustomerService@CarterEntertainmentGroup.com for more information.
How can I receive parking tickets? What’s the venue’s address?
For any questions related to the venue, please reach out to your venue of choice directly, as they will have the most up to date information to assist you.
I don’t see my question here. Who should I reach out to?
Please reach out to customerservice@carterentertainmentgroup.com and we will gladly help answer your specific question.
